Support and Complaints
We Take Every Complaint Seriously
At OnReal, your safety and satisfaction are our top priorities. If you ever receive a product that appears unhygienic, damaged, or compromised in any way, we urge you to contact us immediately. Each complaint is thoroughly investigated by our quality and safety team in collaboration with our certified third-party manufacturer. If the issue is found to be genuine, we will take full responsibility including product replacement, refund, and corrective action within our facility.
At OnReal, we believe that great food comes with great responsibility. Every bar we make is crafted under strict hygiene, safety, and quality standards through our certified manufacturing partners.
We are committed to complete transparency and traceability. Every product batch is monitored under strict food safety protocols including ISO 22000, GMP, and FSSAI standards. Our goal is not just to make things right but to build long-term trust with every customer we serve.
If you’ve received a product that seems off whether it’s damaged, unhygienic, or not up to your expectations we’re truly sorry, and we want to make it right.
What Happens When You File a Complaint:
When you reach out with a complaint, it triggers a careful quality review. By sharing images and details, you help us trace the issue and take corrective action. Verified concerns are met with fair resolutions, and your feedback plays a key role in improving our products and service.
Every concern is taken seriously and reviewed by our internal quality team.
Please share clear images of the product and packaging to help us assess the issue.
We conduct a full investigation, including batch traceability and supplier checks.
If the issue is verified, we will offer a replacement, refund, or suitable resolution.
Your feedback helps us improve our standards and maintain the trust you’ve placed in us.
